Our Policies

OUR EXCLUSIVE TWO-YEAR PARTS PROTECTION PLAN
All Traeger grills are covered by a standard, one-year manufacturer's warranty. Additionally, we now include a two-year Parts Protection Plan. This plan is separate from the manufacturer's warranty coverage and is underwritten by The Traeger Store, an Authorized Dealer. Our goal is complete customer satisfaction. If you purchase an item from us and encounter any difficulties with the product, we will work to resolve the issue to your satisfaction, including full replacement of the product should this be necessary. Customers choosing to return a grill or accessory item for refund in lieu of working with the Customer Service Department to resolve an issue are responsible for return shipping of the product(s) to our closest warehouse location. Refunds will be issued based upon the price paid for products that are returned undamaged and unconsumed, plus any applicable sales tax. Accessory item returns are only accepted for returned if unopened and in saleable condition.

ONLINE SECURITY
To ensure your the security of your vital information, we have partnered with Verisign®, the largest and most trusted Internet payment processing center. Having processed thousands of orders through Verisign® over the past several years, we have never had a single security incident. Additionally, please be assured that nobody from our company will ever see your credit card number from an online transaction and such information is not retained anywhere within our system.

PRIVACY
Unlike many websites, we will not ask for any personal data until after you have seen our complete value proposition and have made the decision to buy from us. We respect your right to privacy and will not share any of our customers' information with any other parties for any purpose other than fulfillment of your order. We will always protect your right to privacy. This is our promise.

SHIPPING
Shipping time on grill package orders generally takes 1-6 business days, depending upon your location. Deliveries to home addresses generally take 2-6 business days with few exceptions (deliveries to businesses are generally one day sooner). Once the destination terminal has received your shipment, they will call you at the phone number you provided when you ordered to schedule a delivery appointment. Please note that deliveries to known business addresses generally arrive one day sooner because the appointment procedure is not necessary.

Please note: Our people and our shipping partners have several years' experience transporting thousands of Traeger grills direct to their new homes. We utilize best-practice methods, labeling and supplemental packaging to ensure safe and prompt delivery of your new grill. Our Internet order package consists of multiple boxes--a palletized carton containing your new grill and smaller cartons containing your free pellets, accessories and Parts Protection Plan document. Please verify that you have received both pieces in good condition before signing the delivery confirmation.

ADVERTISED PRICES
In accordance with Traeger pricing policies, we only advertise pricing equal to the manufacturer's most current published suggested retail price list. That said, we frequently provide special promotional offers and free shipping to most states. If you find a better advertised promotion, call us and we will beat it.

TRADEMARKS AND COPYRIGHTS
The Traeger® trademark, product photos, product logos and some of the descriptions used within this website are registered trademarks of the manufacturer, Traeger Industries, Inc. Other content is the intellectual property and/or trademarks of The Traeger Store. All content and logos contained herein are copyright protected. No portion of this website may be copied or published elsewhere without express written consent.

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